Grievance Redressal

In case of any grievance, the Stakeholder may contact our office through any of the following channels:

• Write to us

Stakeholder(s) can handover a duly sealed complaint letter to the office personnel. The Stakeholder(s) are advised to take an acknowledgment of receipt with date from the office personnel, to whom the complaint letter is being handed.

• Call us

Stakeholder(s) can call on the following numbers between 10.00 AM to 06:00 PM, Monday to Friday, except public holidays.

Corporate Clients - +91 XXXXX XXXXX
Retail Clients - +91 XXXXX XXXXX (Toll Free)

• E-Mail us

info@sriassetplusarc.com

Escalation Matrix:

• First Level

In case of any grievance, arising from the decision / action of any functionary of the Company below the rank of the Grievance Redressal Officer i.e. below the rank of Deputy Vice President, the Stakeholders can approach the Company in the manner stated above.

• Second Level

If the Stakeholder(s) are not satisfied with the resolution received from above channels, or if the Stakeholder(s) does not hear from us in 30 days, the Stakeholder(s) can write to our President & Chief Operating Officer at info@sriassetplusarc.com. Such compliant shall be addressed within 15 days of receiving the same.

Also in case of any grievance arising from the decision / action of any functionary of the Company of the rank of Executive Vice President – Resolution, the Stakeholder(s) can write to our President & Chief Operating Officer at info@sriassetplusarc.com. Such compliant shall be addressed within 30 days of receiving the same.

• Third Level

If the Stakeholder(s) is not satisfied with the resolution received or if the Stakeholder(s) does not hear from us in 45 days /30 days, then the Stakeholder(s) may escalate his grievance to the regulator at the below address: The Officer In-charge, Reserve Bank of India, Department of Non-Banking Supervision, Fort Glacis, No. 16, Rajaji Salai, Ahmedabad – 600001.